For all orders over €69 delivery is completely free.
For orders less than €69 the delivery costs and times will vary according to the Country and are indicated in the table below:
Orders are not processed on Saturdays or Sundays, while all orders received from Monday to Friday will be dispatched the same day or the next working day.
For any purchases made during periods in which there are special promotions or sales, we may not be able to guarantee, our "gift-wrapping service". In this case we will ensure that you are informed about the service not being available when we send you details of our special offer.
As soon as your order is dispatched you will receive an email from the courier with instructions on how to track your package.
If you do not receive the email, you can send us a request to the address firstname.lastname@example.org and we will send you the tracking code with the relevant instructions.
You can pay for your purchase by credit card (Visa, MasterCard, Maestro) or alternatively with PayPal.
Shopping on our website is as easy as shopping in any “physical” store.
Choose the products you want and then go to the checkout!
Our product range is continually expanding, so check our promotion section and the list of available brands regularly. You are sure to find your favourite brand here.
To purchase, simply choose the products and click on the “Purchase” button.
By doing this, the product will be added to your cart and you will be able to choose and buy more products or complete the purchase by going to the checkout.
If you need anything our customer service is always there for you at the address email@example.com.
Our staff can ELEGANTLY gift-wrap your purchases for FREE.
To request gift-wrapping, tick the box beside the gift image (see below).
Send us an email with your details (name, surname, date of birth, city and address) and we will send you an email containing the access code for your Fidelity Card.
The code will be sent to the email address indicated at the time of subscription to the card.
All of our products are dispatched in packaging that ensures maximum protection and they always arrive at their destination perfectly intact.
However, if at the time of collecting the package you notice evident damage to the box (squashed or open), we kindly ask you to refuse the collection explaining your reasons in writing on the forms provided by the GLS courier, and promptly contact our customer service team at the address firstname.lastname@example.org.
Register with the site and link your fidelity card to your profile so that every time you use the site, the benefits and offers reserved for you are automatically available, and you can collect points with your online purchases.
Access the “Pinalli Fidelity Card” section by clicking on the picture of the card found on the right-hand side, everywhere on the site.
See all of the information linked to your fidelity card by accessing the “Pinalli Fidelity Card” section. At any time, just click on the picture of the card found on all pages.
In the Fidelity area you can check your points balance, request vouchers relating to the reward plan, view the promotions reserved for you (birthday discount etc.), see those which you have already used, and update your details.
You can view and purchase different products at special prices, reserved solely for Pinalli Fidelity Card holders.
You can also make purchases using previously requested vouchers from the reward plan.
With Pinalli you can return the purchased products in just a few simple steps.
By clicking HERE you can download the return form to use when returning your purchases.
In order to provide an additional service to all its customers, PINALLI offers you the chance to return products up to 2 months after the date of purchase.
The product must be returned intact, therefore we advise you to use the original packaging wherever possible to avoid any incidents during transport.
Enter the email address you use to log in:
Register now and enter Pinalli World: don’t miss out on the amazing promotions we have reserved for you and our exclusive services!
Once registered, you will be able to access your personal area by entering your email address and your password.